Terms and Conditions for UK Services

These service terms and conditions set out the basis on which we provide our services to customers in the United Kingdom. By making a booking, accepting a quotation, or instructing us to proceed, you agree to these terms in full. Please read them carefully before placing an order or arranging any service. If any part of these terms is unclear, it is your responsibility to seek clarification before the booking is confirmed.

Throughout these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person acting on behalf of the customer. These terms apply to all types of service bookings unless we agree otherwise in writing. They are intended to create a clear and fair framework for the provision of our UK services, including the process for booking, payment, cancellation, liability, waste handling, and legal oversight.

These conditions are drafted to support transparency and consistency. They do not affect your statutory rights where applicable. Nothing in these terms is intended to remove or reduce rights that cannot lawfully be excluded under UK law. Where a specific written agreement has been signed, that agreement will apply alongside these terms, and in the event of conflict, the signed agreement will take priority to the extent stated in writing.

1. Booking Process

A booking may be made through the methods we make available from time to time, including written request, verbal instruction, digital submission, or acceptance of a quotation. A booking is not binding until it has been accepted by us and, where required, any deposit or advance payment has been received. We may refuse or decline a booking at our discretion, including where the requested work falls outside our service scope, resources, availability, or operational requirements.

When making a booking, you must provide accurate, complete, and up-to-date information. This includes, where relevant, the nature of the service requested, access requirements, site conditions, preferred dates, special instructions, and any information that may affect delivery of the service. We are entitled to rely on the information you provide. If the information is incomplete or inaccurate, we may adjust the quotation, reschedule the appointment, suspend the service, or withdraw our acceptance.

Bookings may be subject to survey, inspection, or confirmation of operational details before final acceptance. Where a quotation is issued, it is usually based on the information available at the time and may be revised if the scope changes. Any estimate, schedule, or planned date is provided in good faith but is not guaranteed unless expressly stated. We will use reasonable efforts to perform the service on the agreed date, but time shall not be of the essence unless we confirm this in writing.

2. Changes to the Booking

You may request amendments to the booking, including changes to dates, scope, or instructions, but any change is subject to our approval and operational capacity. If a change affects cost, timing, materials, labour, equipment, or third-party arrangements, we may issue a revised quotation or additional charge. We are not obliged to accept requested changes if they are impractical, unsafe, or likely to cause delay or non-compliance.

If we need to alter the booking because of availability, weather, access issues, safety concerns, legal restrictions, supply delays, or events outside our control, we will use reasonable efforts to notify you and agree a revised arrangement. We may also suspend or postpone work where continuing would create a risk to people, property, equipment, or compliance obligations. In such circumstances, we will not be liable for resulting delay to the extent permitted by law.

It is your responsibility to ensure that the premises, site, or location is ready for the service on the agreed date. This includes safe access, availability of utilities if required, and removal of obstacles that would reasonably prevent performance. If we attend and cannot complete the service because conditions are unsuitable, a call-out charge, wasted visit fee, or reasonable additional cost may apply.

3. Payments and Charges

All prices are stated in pounds sterling unless otherwise agreed. Unless a quotation expressly states otherwise, prices may be subject to VAT or other applicable taxes. The price may include labour, materials, disposal fees, transport, or administration only where this is clearly stated. Any item not expressly included is excluded and may be charged separately. We may correct obvious pricing errors before accepting a booking.

Payment terms will be confirmed at the point of booking, on the quotation, or in the invoice. We may require a deposit, staged payments, full advance payment, or payment on completion depending on the nature of the service. Where payment is due on completion, you must pay immediately upon receipt of the invoice or at the time stated by us. Failure to pay on time may result in interest, collection costs, service suspension, or legal action.

We reserve the right to charge additional amounts where the service scope changes, where extra work is required due to unforeseen conditions, or where delays are caused by your acts, omissions, or failure to prepare the site. Examples include additional labour, waiting time, return visits, parking fees, access charges, specialist disposal, or charges imposed by a third party. Any extra charge will be reasonable and, where practicable, agreed in advance.

We may withhold further services, deliverables, or documentation until all sums due have been paid in full. Payments made by card, transfer, direct debit, or another permitted method are subject to clearance. If a payment is reversed, disputed without valid reason, or otherwise not honoured, you must immediately settle the outstanding amount and any associated bank or administrative charges. We may set off any sums owed to you against sums you owe to us where permitted by law.

Any discounts, promotional offers, or reduced rates are granted at our discretion and may be withdrawn if the booking is amended, delayed, cancelled, or materially altered. A discount will apply only to the exact service and period for which it was offered. Unless stated in writing, all payments are non-transferable and cannot be exchanged for cash or credited to another account.

If you dispute an invoice, you must notify us promptly and provide full details of the issue. You must still pay any undisputed part of the invoice by the due date. We will review genuine disputes in good faith and, where appropriate, issue a corrected invoice, credit note, or explanation. A payment dispute does not entitle you to delay payment of unrelated sums or to withhold money without lawful basis.

4. Cancellations, Rescheduling, and Termination

You may cancel a booking by giving notice in writing. The amount payable on cancellation will depend on the notice given, the stage of preparation, and any costs already incurred. Where a booking is cancelled after work has been scheduled, materials ordered, or labour reserved, we may retain a deposit and charge reasonable cancellation costs. If cancellation occurs at short notice, a higher proportion of the service fee may become payable.

If you wish to reschedule, we will use reasonable efforts to accommodate a new date, but this is subject to availability. Rescheduling may be treated as cancellation of the original booking and creation of a new booking, especially where the original date was reserved exclusively for you or resources had already been committed. Any non-recoverable costs or losses arising from the change may be charged to you.

We may cancel or terminate a booking immediately by notice if you fail to pay, provide misleading information, refuse reasonable access, behave abusively, create an unsafe environment, or otherwise breach these terms. We may also end the service if continuing would be unlawful, unsafe, or commercially impracticable. If we cancel for reasons within our reasonable control, we may offer an alternative date or refund any unearned balance, but we will not be responsible for indirect losses.

5. Liability and Responsibility

We will provide our services with reasonable skill and care and in accordance with the agreed specification. However, except where prohibited by law, we do not accept responsibility for losses that are not reasonably foreseeable, for business interruption, loss of profits, loss of opportunity, or indirect or consequential damage. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

You are responsible for ensuring that the information you give us is accurate and that the premises, equipment, and working area are suitable for the service. You must disclose hazards, concealed risks, fragile items, access restrictions, and any condition that may affect health and safety or the quality of the work. If you ask us to proceed despite a known risk, we may require written confirmation and may decline any liability arising from that risk to the extent allowed by law.

Our total liability for any claim arising out of or in connection with the service, whether in contract, tort, negligence, or otherwise, will be limited to the total amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law. We will not be liable for damage caused by your instructions, third-party acts, unavoidable events, or failure to follow our reasonable guidance.

6. Waste Regulations and Environmental Compliance

Where our services involve the removal, handling, transport, storage, or disposal of waste, both parties must comply with applicable UK waste regulations and environmental duties. You must accurately describe the nature of any waste before we collect or handle it. You must not present prohibited, hazardous, clinical, toxic, pressurised, explosive, or otherwise regulated materials unless we have expressly agreed in writing and are legally permitted to handle them.

We may refuse to collect any item that we reasonably believe is unsafe, misdescribed, contaminated, illegally stored, or not within the agreed scope. Where waste is accepted, you agree that ownership may transfer to us only where lawful and as stated in the service arrangement. You must ensure that waste is segregated where necessary and that recyclable, reusable, and general waste are identified correctly. Any misdescription may lead to extra charges, rejection, or reporting obligations.

We will act in accordance with relevant environmental requirements, including any duty to store, transport, and dispose of waste properly and to use authorised facilities or carriers where required. If the service includes waste transfer documentation, you must provide any information necessary to complete accurate records. You agree to cooperate with reasonable compliance checks and understand that we may suspend waste-related work if doing so is necessary to remain within legal limits.

7. Standards, Delays, and Force Majeure

We aim to deliver services in a professional and timely manner, but our obligations may be affected by factors beyond our control. These may include severe weather, accidents, supply shortages, staff illness, transport disruption, power failure, legal restriction, civil emergency, industrial action, or similar events. If such an event occurs, we may delay, suspend, or cancel the service without liability for the resulting failure or delay, provided we take reasonable steps to minimise disruption.

If performance is prevented or substantially hindered by a force majeure event, the affected obligations will be suspended for the duration of the event. We will resume performance as soon as reasonably practicable. If the event continues for an extended period, either party may be entitled to cancel the affected booking on written notice. In that case, you will remain responsible for any work already completed and any non-recoverable costs properly incurred before cancellation.

Any performance dates, completion estimates, or delivery windows are intended as approximations unless we have specifically agreed a guaranteed timetable in writing. Delays caused by you, your representatives, your contractors, or other third parties may extend the schedule and may result in additional charges. We do not accept responsibility for delay caused by incomplete information, unavailable access, or failure to provide required approvals.

8. Data, Confidentiality, and Use of Information

We may collect and use information provided by you for the purpose of administering bookings, preparing quotations, carrying out services, managing payments, and complying with legal obligations. We will handle personal information in accordance with applicable data protection law. Where relevant, you agree that we may share information with subcontractors, insurers, accountants, legal advisers, or waste-handling partners strictly for service delivery and compliance purposes.

Where either party receives confidential information from the other in connection with a booking, that information must not be disclosed except where required to perform the service, obtain advice, enforce rights, comply with law, or protect legitimate interests. This obligation will not apply to information that is already public, lawfully known before disclosure, or independently obtained without breach of confidence.

You acknowledge that records, reports, estimates, photographs, or completion notes may be prepared during the service process. Where permitted, we may retain such records for operational, legal, insurance, or audit purposes. Any intellectual property in our documents, systems, pricing methods, and written materials remains ours unless otherwise agreed in writing.

9. General Legal Provisions

If any part of these terms is found to be invalid, illegal, or unenforceable, the remainder will continue in full force. Any failure or delay by us to enforce a right does not mean we have waived that right. No person other than the parties has any rights under the Contracts (Rights of Third Parties) Act 1999 unless we agree otherwise in writing.

We may update these terms from time to time to reflect operational, legal, or commercial changes. The version that applies to your booking will be the version in force at the time your booking is accepted, unless a later version is expressly agreed in writing. Any amendment to these terms must be confirmed by us in writing and signed or otherwise accepted by an authorised representative.

These terms, together with any quotation or written service agreement, form the entire agreement between the parties concerning the relevant service. You confirm that you have not relied on any statement or promise not set out in those documents. This does not limit liability for fraudulent misrepresentation. Our services are provided on a business basis unless we expressly state otherwise.

10. Governing Law

These terms and conditions for services are governed by the laws of England and Wales, unless we state in writing that another UK jurisdiction applies. Any dispute or claim arising out of or in connection with the services, these terms, or any non-contractual matter arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law requires otherwise.

By proceeding with a booking, you confirm that you have read, understood, and agree to be bound by these terms. They are designed to support a fair and lawful service relationship, provide clarity on the booking process, set out payment obligations, define cancellation rights, allocate liability appropriately, and ensure waste activities are handled in accordance with applicable regulations. If you do not agree to these terms, you must not proceed with the booking.

These UK service terms apply to the service as a whole and should be read together with any quotation, order confirmation, or written instruction issued by us. In the event of inconsistency, the written confirmation relating to the specific booking will prevail to the extent expressly stated. Each paragraph has been drafted to maintain a clear balance of rights and responsibilities while remaining suitable for a general legal page.